Reference

Terms & Conditions for carte66 Accounts

carte66 Terms & Conditions set the rules for opening an account, using the lobby and requesting wallet transactions in Indonesia.

Account access rulesWallet and cashier termsData and security dutiesSupport and dispute path
carte66 Terms & Conditions for carte66 Accounts
TERMS ASSISTANCE

Get Help With Account Terms

A clear support route matters when a clause affects your account or wallet status.

Account access If phone verification or a login step stops you reaching the account, contact our…
Wallet status For a DANA, OVO, GoPay or QRIS status question, send the transaction reference and…
Clause request You can ask us to identify the clause behind an access, verification or transaction…
ACCOUNT SAFEGUARDS

How We Apply These Terms

Our policy work follows the account record rather than a general assumption about your device or payment wallet.

Account data

We use the account details you provide to create access, complete phone verification and connect activity to the correct profile. If a name or phone detail is wrong, contact support with the requested correction and the account identifier used during opening.

Cookies and sessions

Cookies can keep a signed-in session working and help protect the account from unusual access. Your browser may clear them, which can require another login or phone check. Our Terms & Conditions explain this session behaviour without treating a device as permanent.

Login protection

Keep your password, verification messages and device access private. We do not ask you to share a one-time code through an open chat. If you suspect another person accessed the account, contact the support desk so we can check the login record.

Transaction records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a cashier event to your profile. Keep the receipt until the status is settled, because the reference lets us handle a Terms & Conditions question with the right record.

Retention requests

We retain records for the period needed for account administration, security checks and dispute handling under applicable rules. If you ask what record is held or request a permitted change, state the exact item and account identifier so we can assess the request.

Policy changes

When these Terms & Conditions change, we publish the revised wording through the policy area and may ask you to acknowledge it before continued access. Check the current page before using the account, especially after a change affecting verification, wallet records or local eligibility.

Terms & Conditions Questions Answered

The questions below address the parts of our Terms & Conditions that most often affect an Indonesian account: eligibility, verification, wallet records, data requests and access decisions. We keep the answers tied to the account steps we actually use, including phone verification and payment receipt checks. If your situation is different, send the account identifier and transaction reference through the support path so we can assess the precise clause.

The current Terms & Conditions are available in the policy area linked from our account pages. Read them before opening an account and again before a material change to your use. The wording covers access, verification, wallet records, data handling and the process for raising a dispute.

We require the account details requested during opening and clear phone verification before access. You must keep those details accurate and protect your login credentials. Eligibility depends on local law, so an account step or service may not be available in every Indonesian location.

DANA and QRIS activity is matched against the account and its transaction reference. Keep the receipt until the status is settled, and make sure the payment identity is consistent with your account details. If a record does not match, contact support before repeating the transaction.

Yes, you can ask us to check or correct a specific account detail through the support path. Include your account identifier and name the field that needs attention. We assess the request under the Terms & Conditions, security checks and applicable local law before making a change.

Access to a room such as Live Blackjack Royal, Live Sic Bo Elite or Wayang Legend Reels may depend on account status, verification and local law. Contact support with the displayed message and your account identifier. We will explain whether a policy condition affects that access.

Send the decision details through the account support path, including the date, account identifier and any DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We will identify the applicable Terms & Conditions clause and explain the available next step.

We may revise the Terms & Conditions when account, security, payment or local access requirements change. We publish the current wording in the policy area and may request acknowledgement before continued access. Check that page regularly, particularly before using a wallet or entering the lobby.